Groov Interactive LLC Terms & Conditions
Effective Date: September 11, 2025

Last Updated: September 11, 2025

Welcome to Groov!

These Terms & Conditions (the "Terms") are a legally binding contract between you ("User", "you" or "your") and Groov Interactive LLC ("Groov", "we", "us" or "our"). They govern your access to and use of our mobile applications, website, application programming interfaces (“APIs”), and related services (collectively referred to as the "Platform"). Our Platform is operated by Groov, being a mainland Dubai company (UAE Licence No. .1364388, with its registered office address at 128-246, Al Khabeesi Building, Al Khabeesi, Dubai, United Arab Emirates.

By creating an Account, logging in, or otherwise accessing and/or using the Platform, you acknowledge and agree that you have read, understood, and agree to be legally bound by these Terms and our Community Guidelines. You also acknowledge and agree to the collection, use, and sharing of your information as described in our comprehensive Privacy Policy and Cookie Policy, which are integral parts of these Terms and detail our practices concerning your personal data, including our commitment to applicable data protection laws, including but not limited to the United Arab Emirates (“UAE”) Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (“PDPL”) and the European General Data Protection Regulation (“GDPR”).

At all times, we also adhere to applicable UAE laws and regulatory requirements governing electronic communications, online content, consumer protection and cybercrime, including requirements prescribed under Federal Decree-Law No. 3 of 2003 (the “Telecommunications Law”) and its amendments, as well as other relevant State policy including guidelines issued by the UAE Telecommunications and Digital Government Regulatory Authority (“TDRA”).

If you do not agree to these Terms or any of our related policies, please do not access or otherwise use the Platform.

1. Understanding Key Terms (Definitions)

In these Terms, certain capitalized words have the following meanings:

Account: Your unique profile created when you register on the Platform, accessed with your login details.

Avatar: Your customizable digital identity on the Platform, created using the Avatar Builder.

Avatar Set: A collection of cosmetic digital items that can be equipped to your Avatar. Avatar Sets are a form of Digital Good that may be earned or purchased with Crystals.

Crystals: Our virtual in-Platform currency. You can buy Crystals with fiat currency in United States Dollars (“USD”). For the avoidance of doubt, Crystals can only be used within the Platform, do not constitute fiat currency or a digital asset, and cannot be redeemed or exchanged back for cash from us or used outside the Groov Platform.

Digital Gift: A virtual item (such as an animation or badge) that you can purchase with Crystals and send to another User on the Platform. Once sent, it usually cannot be subsequently transferred.

General User: A User who uses the free version of our Platform without an active Pro Subscription.

Hangouts: Live audio or video rooms on the Platform. Hosts of Hangouts can from time to time charge an entry fee in Crystals.

Modern Slavery Means any form of coercion, threats, force or deception used to exploit any person and undermine or deprive them of freedom (e.g. human trafficking, slavery, servitude, child labor, forced marriage, or debt bondage).

Platform: Includes all our services, including but not limited to our mobile apps, website (accessible via the URL: groov.gg), APIs, and any related software or services we provide from time to time.

Pro Subscription: Our paid subscription plan (available for three (3), six (6), or twelve (12) calendar months) that gives Users access to premium features and makes them eligible for our Revenue Sharing Program.

Pro User: A User who has an active, paid Pro Subscription, granting them access to premium Platform features and eligibility for the Revenue Sharing Program.

Reward Balance: The total earnings of a Pro User denominated in fiat currency which such Pro User accumulates through our Revenue Sharing Program (including their share of Digital Gifts, Hangout entry fees, ad revenue, or cash Tournament prizes) that can be paid out once certain conditions are met, including those prescribed in these Terms.

Seeder: Our web-based platform, integrated with Groov, designed for creating and managing complex tournaments. For the avoidance of doubt, Seeder constitutes part of Groov.

Showcase: Our feature where Users can upload and watch short videos (up to four (4) minutes long).

Software: Any desktop or mobile application, client software, SDKs (“Software Development Kits”), or other code Groov provides and or otherwise licenses/sub-licenses (as the case may be), for you to access or use the Platform.

Tournament: A competitive esports event run on the Platform, either by Groov or by a third-party Organizer.

UGC: Means user generated content, including but not limited to any data, images, videos, audio, text, or other material uploaded, posted, streamed, shared, or otherwise made available by a User on the Platform.

User: Anyone who registers for or uses our Platform, including Players, Tournament Organizers, Creators, Commentators, and general viewers.

2. Your Account with Groov

2.1. Signing Up & Accepting Terms

You can create your Account using OAuth (Google/Apple) or Email & Password (which requires email verification).

By creating an Account, you hereby acknowledge and agree that you have read, understood, and agree to be bound by all terms and conditions set forth in these Terms, as well as our Community Guidelines, Revenue Policy, Privacy Policy, Cookie Policy and any other applicable Groov policies, procedures or guidelines which are in effect as at the date of these Terms, or may become effective in the future (subject to Groov providing reasonable notice to you thereof).

By accepting these Terms, you also confirm that you are not a person barred or prohibited from using the Platform under the laws of your jurisdiction or under applicable UAE sanctions or export control regulations.

2.2. Who Can Use Groov? (Eligibility)

You must be at least sixteen (16) years old.

You must have full legal capacity and otherwise be capable of entering into a binding agreement in your country of residence/domicile.

You represent and warrant (and shall continue to do so at all times during such time that you access and/or use the Platform), that any and all information that you provide during registration process and for the purposes of your profile (including your date of birth) is in all respects true, accurate, and complete and not otherwise misleading. You further agree to update such information as necessary to maintain its accuracy and completeness at all times during the course of your use of the Platform.

Providing any false information, including concerning your age/date of birth, constitutes a material breach of these Terms. If we ascertain, in our reasonable opinion, that you have provide any false and/or misleading information, we may immediately suspend access to, or terminate your Account in our absolute discretion. For the avoidance of doubt, termination of your Account under such circumstances shall mean that you shall automatically forfeit all of your Crystals, Digital Gifts, and any Reward Balance to us.

For the avoidance of doubt, the purpose for us collecting your date of birth (including age verification), is further detailed in our Privacy Policy.

If you are located in the European Economic Area (“EEA”), the United Kingdom, or Switzerland, you also confirm that you are acting in accordance with applicable age consent requirements under the GDPR or its local implementations.

2.3. Verifying Your Identity (KYC)

With respect to certain features, including but not limited to receiving cash prize payouts from Tournaments or other significant financial transactions, we or the Tournament Organizer (as applicable) may need to verify your identity (this is often referred to as "Know Your Customer" or “KYC”).

If we ask for KYC documents (such as a copy of your government-issued ID), you must provide them within seven (7) days. Where such required documentation is not provided to us within seven (7) days, you acknowledge and agree that you may lose your prize entitlements and/or access to that feature on the Platform.

For the avoidance of doubt, we will handle your KYC data according to our Privacy Policy. We retain KYC-related data for as long as required under applicable UAE anti-money laundering (“AML”) regulations, which is typically for a minimum period of five (5) years, or longer where necessary to comply with ongoing legal obligations (including but not limited to those pertaining to AML and counter-terrorism financing (“CTF”)) or to establish or defend legal claims. For the avoidance of doubt, after such period, such data will be securely deleted or anonymized (as appropriate given the applicable circumstances).

For Users located outside the UAE, we will also apply applicable local data minimization principles and implement safeguards to ensure compliance with GDPR and equivalent privacy laws when processing KYC data.

2.4. Account Types & Badges

General User: Basic access to free features.

Pro User: If you have an active Pro Subscription, you will be assigned a "Pro" badge and access to premium features, including eligibility for revenue sharing.

Special Role Badges: We may, during the course of future updates, offer "Creator", "Commentator" or "Organizer" badges if you apply and are approved. These roles may have separate agreements, terms and conditions which may apply in supplement to these Terms

2.5. Keeping Your Account Secure

You are responsible for all activities, actions and omissions which may occur under or in connection with your Account. You must take all reasonable steps to keep your Account login details (including your password) confidential and secure.

You agree to not share or transfer (or otherwise procure the sharing or transferring) of your login credentials with any third party whatsoever.

Groov is not responsible for losses whatsoever resulting from unauthorized access to your Account. Where you notify us of a security breach pertaining to your Account, we shall provide reasonable assistance to assist you with securing and/or recovering your Account, however we cannot guarantee recovery or be held liable for any actions or omissions of unauthorized users or third parties.

You acknowledge and agree that you have primary authority and responsibility over your Account and the actions or omissions taken through it, subject to these Terms and our right to manage the Platform.

Login sessions automatically expire after six (6) months of continuous sign-in.

If you suspect any unauthorized use of your Account or any other security breach, you must notify Groov immediately.

For the avoidance of doubt, we reserve the right to suspend or terminate your Account without notice if we suspect (in our reasonable opinion), any unauthorized access, breach of these Terms, or fraud.

2.6. Deleting Your Account

You can delete your Account at any time through your Account settings.

What Happens When Your Account is Deleted:

You will permanently lose all of your Crystals, Digital Gifts and any unpaid Reward Balance (if any) (unless a payout for that Reward Balance was already actively being processed by us at the exact time of your deletion request and meets all payout conditions).

We will delete your personal data as set out in our Privacy Policy (usually within thirty (30) days of your request), however we may retain certain data if we are legally required to do so by competent authorities or pursuant to applicable laws. We may also retain certain data if it has been anonymized or aggregated (so it's no longer linked to you personally) in order to facilitate Platform analytics or maintain the integrity of our services.

Your public content (including but not limited to Showcase videos) will be removed. We may retain records related to your content or Account for moderation purposes as detailed in our Privacy Policy.

Please note that even after the deletion of your Account, we may also retain minimal metadata (e.g. transaction logs and device activity data) in anonymized or pseudonymized form for platform security, legal compliance, and fraud prevention purposes, consistent with the PDPL, GDPR and other applicable international data protection laws.

3. Features of the Groov Platform

3.1. Tournaments

Create, join, and manage solo/team esports competitions through our Tournament function on our Platform.

Tournament Creation:

Simple, single-round tournaments can be hosted directly via the Groov mobile/web application.

For more complex tournament structures, Users (especially Organizers) can use our integrated web-based platform, Seeder, for advanced creation and management. Seeder is a service provided by, and constitutes a part of Groov.

For the avoidance of doubt, use of the Seeder platform may require Organizers to agree to separate Seeder Terms of Service.

Organizers define formats, schedules, rules, prize pools, and anti-cheat requirements.

For the avoidance of doubt, Organizers are solely responsible for compliance with local laws and regulations, including those pertaining to licensing, promotion, and gaming laws and regulations applicable in their jurisdiction.

Groov may, in its absolute discretion and at any time whatsoever host official tournaments with standardized rulesets.

3.2. Teams & Rosters

You can be part of one (1) team per game title on the Platform.

Team rosters include the official competitive team size for that game (e.g. five (5) players) plus up to two (2) optional substitutes.

A team is officially created when at least fifty percent (50%) of the required team size is invited to their team.

Team Captains can invite or remove members. If a Captain wants to leave, they must appoint a new Captain first.

Team members can request a removal from the team (requires a fifty percent (50%) vote of the current roster).

If a team only has two (2) members, either one (1) member can leave the team.

For Tournaments hosted by Groov, any winnings are split equally among all players listed on the team roster at the time of winning, including substitutes.

3.3. Hangouts (Live Audio/Video Rooms)

Creation of Hangouts: Hosts can create live Hangouts for audio/video streams. Hosts must be Pro Users to enable Hangout session creation.

Participation: There is no set limit to the number of participants who may join a Hangout session as viewers/listeners.

Invited Guests: A Host may invite up to five (5) Users to be speakers or special guests in their Hangout. These invited Users will bypass any Crystal entry fee or any other entry requirements set by the Host for that session.

Entry Fees & Revenue Share: Hosts who are Pro Users may choose to charge an entry fee in Crystals for their Hangout. Groov will deduct a facilitation fee of forty five percent (45%) from the total Crystals collected as entry fees for a paid Hangout session. The remaining Crystal value (after Groov' fee) will be converted to a monetary amount and credited to the Host's Reward Balance (see Paragraph 7) after the Hangout session is completed. Groov reserve the right to revise this percentage by providing a minimum of thirty (30) days’ notice thereof.

Gifts in Hangouts: Digital Gifts shared during a Hangout session are treated the same as gifts shared elsewhere on the Platform (see Paragraph 3.6 and Paragraph 7 for revenue share implications).

Host Controls: The Host may decide to disable chat features (e.g. interaction via chat, emojis, and reactions) within their Hangout session.

Ads: Ads may appear periodically as non-disruptive overlays during the course of the Hangout.

TDRA Compliance: All Hangout content must comply with applicable TDRA content standards and UAE Federal Decree-Law No. 34 of 2021 on Combating Rumors and Cybercrimes (“Cybercrime Law”). Groov reserves the right to remove or suspend Hangout content or sessions that violate applicable laws or Platform policies, acting in its absolute discretion.

3.4. Showcase (Short-Form Videos)

Showcase Content Format: Users may upload short-form, user-generated videos up to four (4) minutes in length.

Monitoring: Groov filters content to remove or flag prohibited material (as per our Community Guidelines).

Discoverability: Showcase tags and video descriptions provided by Users help content reach intended audiences and improve the Platform experience.

Interactions: Users may like, comment on, and share Showcases. These interactions may influence how our systems recommend, or boost Showcases to other viewers on Groov.

Ads: Ad overlays and sponsorship banners may appear between showcases for General Users.

3.5. Chat & Voice Calls

Chat and Voice Call Format: We offer 1-to-1, group, Organizer and team chat channels on the Platform.

Encryption & Privacy: Messages and voice calls are encrypted during transmission between your device and our servers, and when stored in our databases. Please note that these communications are not End-to-End Encrypted (“E2EE”). Our handling of this data, including circumstances for access, is detailed in our Privacy Policy. By using these features, you acknowledge and agree that certain metadata or message content may be accessed by Groov on a lawful basis (e.g. fraud detection, harassment reports and legal requests by competent authorities).

Message Storage & Delivery:

If a message recipient is offline, we will temporarily store the message on our servers and attempt to redeliver it when they are next online.

Messages (both sent and received) are retained on our Platform servers for up to ninety (90) days to ensure delivery and availability across your devices. After this period, such messages may be automatically archived or deleted from our active servers, as further prescribed in our Privacy Policy.

You further acknowledge and agree that Groov may, but is not under any obligation whatsoever, to monitor your communications except where legally required or explicitly permitted under our Privacy Policy (e.g. reports of abuse, threats, or intellectual property infringement).

3.6. Digital Gifts & Gifting

Functionality of Digital Gifts: Users can purchase Digital Gifts using Crystals to send to other Users on the Platform.

Digital Gift Values and Crystal Balance: Each Digital Gift will be prescribed an individual price in Crystals. You must have sufficient Crystals in your Account to complete the transaction.

Non-Revocable Transaction: Once a Digital Gift is sent, the transaction is final and binding. For the avoidance of doubt, such transaction is non-refundable and the recipient cannot transfer the Digital Gift to any other third party.

Revenue Share from Gifts: When a Pro User receives an eligible Digital Gift, a portion of that gift's Crystal value contributes to their Reward Balance. Groov' platform fee is forty-five percent (45%) of the Crystal value of the gift. The remaining percentage (55%) is the share converted to a monetary amount and credited to the recipient's Reward Balance.

Crystal & Gift Pricing: Groov reserves the right to update and finalize the pricing of Crystals and Digital Gifts. We will strive to provide reasonable notice for significant pricing changes where feasible, including through in-Platform announcements or updates to pricing displayed in the Platform store.

You expressly acknowledge and agreed that Groov may delay or withhold revenue share payouts in connection with Digital Gifts if it believes, in its sole discretion, that the transaction was fraudulent, manipulated, or violates our Terms.

3.7. Platform Promotion (Boosting & Banners)

Option to Acquire Promotional Services: Users and Organizers may have the option to spend Crystals to purchase promotional services on the Platform.

Boosting: You may purchase a 'Boost' for your Showcase video or Tournament listing. This service is designed to increase the visibility of your content or event within the Platform's discovery feeds for a limited period prescribed on the Platform.

Mega Banners: Organizers may purchase 'Mega Banners,' which are premium, high-visibility advertising slots on the Platform to promote their events.

Service, Not a Guarantee: The purchase of these promotional services is a payment for increased exposure. Under no circumstances whatsoever do Groov guarantee, warrant or represent any specific results arising from any of the promotional services (e.g. minimum number of views, clicks, or tournament registrations).

You may not artificially inflate views, engagement, or promotion metrics using bots, click farms, or deceptive behavior (or otherwise attempt or procure the performance of any of the foregoing). Doing so may result in forfeiture of Crystals, suspension of your Account, Account termination or reversal of promotional services (as determined by Groov in its absolute discretion).

3.8. Termination of Certain Features/Functionality

Where a third-party service provider ceases to offer a service or functionality necessary for the performance of a particular feature of the Platform, or ceases to make that service or functionality available on terms considered commercially viable to Groov, acting in its absolute discretion, Groov may cease to make available that service or functionality to you as part of the Platform. For the avoidance of doubt, where Groov exercises its right contemplated by this Paragraph 3.8 of these Terms, to the maximum extent permitted by law, you are not entitled to any refund, discount or any other compensation whatsoever.

4. Using Our Software

If you download any of our Software (including but not limited to any of our mobile or desktop applications), we granted you a limited, non-exclusive, non-transferable, non-sub-licensable and revocable license to install and use that Software for the intended purpose contemplated by this Paragraph 4 of these Terms. This license is strictly for the purposes of accessing and using our Platform as intended by these Terms. Under no circumstances whatsoever are you to reverse-engineer, decompile, disassemble, modify, distribute, sell, commercialize or create derivative works from our Software (or any part thereof), or any part of the Platform, or otherwise make any attempts to do any of the foregoing. For the avoidance of doubt, any breach of this license may result in immediate termination of your access to your Account and the Platform and may constitute a violation of our intellectual property rights entitling us to take appropriate legal action.

5. Pro Subscriptions & Billing

5.1. Subscription Terms

Pro Subscription Terms: Pro Subscriptions are available for fixed terms (i.e. three (3), six (6), or twelve (12) months).

Currency: Pricing is shown in USD (or your local currency equivalent if you're purchasing through an app such as the Apple App Store or Google Play Store).

Changes to Subscription Price: Groov may update pricing from time to time to reflect applicable tax changes, currency fluctuations, or regional legal requirements. For the avoidance of doubt, any changes to subscription prices will only apply to new purchases, not to your current active subscription.

Gifting Pro Subscriptions: While a Pro Subscription purchased for your own Account cannot be transferred, Users may have the option to purchase a Pro Subscription plan as a gift for another User, subject to specific terms presented at the time of such gift purchase.

5.2. Payments

Payment Methods: You may purchase Pro Subscriptions using only payment methods approved by Groov (e.g. Apple In-App Purchase, Google Play Billing, or PayPal). Effecting transactions using these payments shall also subject to the terms and conditions of those third-party payment providers. By making any payment, you acknowledge and agree to comply with the terms and conditions of these third-party providers.

VAT/Taxes: Prices shown for Pro Subscriptions may include UAE Value Added Tax (VAT) of 5% where Groov is required by UAE law to collect it on sales it makes directly. If you are purchasing through an app store (Apple/Google), that store is generally responsible for calculating, collecting, and remitting any applicable local sales taxes or VAT based on your region directly to the relevant authorities. You are responsible for any other personal tax obligations applicable to you arising from your purchases or earnings.

VAT/Taxes: Prices shown for Pro Subscriptions may include UAE Value Added Tax (“VAT”) of five percent (5%) where Groov is the seller and legally required to collect VAT under UAE Federal Decree-Law No. 8 of 2017 on Value Added Tax. If you are purchasing a Pro Subscription through an app store (i.e. Apple App Store or Google Play), the respective app store provider acts as the merchant of record and is responsible for calculating, collecting, and remitting applicable local VAT or sales taxes in accordance with the tax regulations of your billing country. For direct web-based purchases (e.g. via PayPal), Groov may collect VAT, or similar indirect taxes in other jurisdictions where it has a legal tax nexus or registration obligation. For the avoidance of doubt, you are solely responsible for any other personal or income tax obligations resulting from your purchases or Reward Balance earnings (if any).

5.3. No Auto-Renewal (Currently)

Pro Subscriptions do not automatically renew at the end of their term. If we introduce auto-renewal in the future, we will give you at least thirty (30) days' notice thereof and shall provide clear instructions on how to opt-out.

When your Pro Subscription ends, your Account will revert to a General User account unless you purchase a new Pro Subscription.

5.4. Non-Refundable & Non-Transferable (for self-purchased Subscriptions)

All Pro Subscription purchases are final and non-refundable, except where applicable laws specifically prescribe refund entitlements or a right of withdrawal for digital subscriptions (within a defined cooling-off period).

Pro Subscriptions cannot be transferred to another User (unless explicitly purchased as a gift for another user as per Paragraph 5.1 of these Terms).

6. Crystals (Our Virtual Currency)

6.1. Nature of Crystals

Crystals are a virtual currency that you can purchase and use only within the Groov Platform for specific features (e.g. buying Digital Gifts or paying entry fees for Hangouts/Tournaments).

You acknowledge and agree that Crystals have no cash value outside of the Groov Platform, have no stored value and do not constitute a financial instrument under applicable UAE and international financial laws and regulations. For the avoidance of doubt, Crystals are only a licensed right to a virtual product. They also cannot be exchanged for fiat currency, are not your personal property, and cannot be transfer to other Users (except by way of send Digital Gifts as intended by the Platform).

6.2. Buying & Using Crystals

Crystals are sold in USD. You can buy them through our Platform store using approved payment methods (e.g. Apple In-App Purchase, Google Play Billing or PayPal), which are subject to the terms of those third-party payment providers.

There is a daily spending cap/limit of one thousand (1,000) USD per User for Crystal purchases.

All Crystal purchases are final and non-refundable, except where applicable laws specifically prescribe refund entitlements or a right of withdrawal for digital purchases.

6.3. No Expiry; Forfeiture

Crystals do not expire as long as your Account is active.

However, if your Account is deleted (by you or by us) or banned for violating these Terms, you will forfeit all remaining Crystals.

6.4. Chargebacks & Reversals

If you purchase Crystals and the transaction is subsequently reversed by your payment provider (e.g. a chargeback on PayPal or a refund from an app store that Groov is then debited for), we will debit the equivalent sum to the value of Crystals from your Account. If this results in a negative Crystal balance, we may suspend your ability to purchase or use Crystals until the foregoing is resolved to the reasonable satisfaction of Groov.

Impact on Creators/Organizers: If a User uses Crystals (from a purchase that is later charged back to Groov) to pay an entry fee or send a Digital Gift, and that transaction contributes to an Organizer’s or Creator's Reward Balance, Groov reserves the right to debit that Organizer’s or Creator's Reward Balance for the monetary amount related to the reversed Crystal purchase value. We will provide details of such debits as soon as reasonably practicable thereafter. Organizers and Creators hereby acknowledge this risk and the possibility of such deductions.

6.5. Our Right to Manage Crystals

Groov reserve the right, in our sole discretion, to manage, regulate, control, modify, or eliminate Crystals or their functionality, value, or availability, without any liability to you, for reasons including (but not limited to) legal or regulatory compliance, or to ensure the fair operation of the Platform. We shall exercise reasonable endeavors to provide reasonable notice of significant changes where feasible.

Groov may also restrict the availability of Crystals in certain jurisdictions for compliance with AML, sanctions, or tax laws and regulations.

7. Advertising & How You Can Earn (Revenue Sharing - For Pro Users)

7.1. Ads on Our Platform

Groov utilize advertising services including but not limited to Google AdMob to display ads on the Platform. Our use of data for advertising is detailed in our Privacy Policy and Cookie Policy.

7.2. Revenue Sharing for Pro Users & Creators

Summary of Eligibility Requirements: If you are a Pro User with an active Pro Subscription and your Account is in good standing, you are eligible to participate in our Revenue Sharing Program and earn a real-money Reward Balance.

Platform Value for Revenue Share: To ensure transparency, all revenue share calculations are based on a fixed internal platform value where one hundred (100) Crystals = One (1.00) USD. This is the baseline value used to calculate the earnings that contribute to your Reward Balance. Please note this is separate from the purchase price of Crystals for Users, which may vary and includes transaction fees and other costs.

How You Can Earn: (Refer to Paragraph 3.3 for Hangouts, Paragraph 3.6 for Gifts or our our Revenue Policy)

Digital Gifts Received: You receive a share of the value of eligible Digital Gifts sent to you.

Paid Hangout Sessions: If you host a Hangout with a Crystal entry fee, you receive a share of that respective fee.

Showcase Ad Revenue: You may receive a share of ad revenue generated from ads shown on your eligible Showcase video content.

Groov-Hosted Tournament Cash Prizes: If you win a cash prize in a Tournament directly hosted and funded by Groov.

Share Percentages & Policies: The specific share percentages, how Crystal values are determined for revenue share, and how ad revenue is calculated and split are detailed in our official Revenue Policy accessible via the URL at https://groov.gg/revenue-policy (this policy is part of these Terms). We may amend or replace this policy in our absolute discretion, and we will notify you of significant changes as per Paragraph 23.

7.3. Payouts from Your Reward Balance

Payout Method & User Responsibility: We pay out your Reward Balance via PayPal. You must have a valid PayPal account linked to your Groov profile and ensure your PayPal information is always complete and accurate. You are responsible for any and all fees charged by PayPal (including but not limited to any transaction fees) and any currency conversion costs if your PayPal account is not denominated in USD.

Payout Threshold: We will process a payout once your Reward Balance reaches at least thirty (30) USD. For the avoidance of doubt, if your Reward Balance is less than this threshold, it will roll over. Groov reserve the right to amend such threshold in its absolute discretion, subject to providing reasonable notice to you.

Payout Schedule & Conditions: Payouts for eligible Reward Balances meeting the threshold are processed approximately every sixty (60) days. The specific processing window (e.g. "around the 25th day of the second month for earnings accrued up to the end of the first month") will be further detailed in our Revenue Policy.

Content Review & Potential Forfeiture: Groov reserves the right to review content and activities associated with accrued earnings, particularly during the period leading up to a scheduled payout. If Groov determines, in its reasonable judgment, that specific earnings in your Reward Balance were generated from content or activities that violate these Terms, our Community Guidelines, involve copyright infringement, fraud, or other serious platform integrity concerns ("Violations"), Groov may delay, reduce, deny or otherwise compel you to forfeit those specific earnings (or any portion thereof) derived from such Violations. You will be notified if such delay, reduction, denial or forfeiture, along with the reasons pertaining thereto. This review does not limit our right to take other actions, including account suspension or termination for violations.

Active Pro Subscription Required for Payout Processing: To have your eligible Reward Balance processed for payout in a given cycle, you must have an active Pro Subscription at the time we initiate the payment processing for that cycle. If your Pro Subscription has lapsed before your payout is processed, those earnings may be held and processed in a subsequent cycle if you re-subscribe as a Pro User within a timeframe specified in our Revenue Policy, or they may be forfeited if eligibility is not re-established.

Payout Currency: All payouts are made in USD. If tournament prizes were initially specified in EUR or AED and are due as cash, they will be converted to USD at the prevailing exchange rate used by Groov or its payment processors at the time of adding the value to your Reward Balance. For the avoidance of doubt, you shall have no right to object to the use of such prescribed exchange rate under any circumstances whatsoever, and agree to any conversions being made using such exchange rate.

Failed Payouts & Forfeiture of Unclaimed Funds: If a payout cannot be processed due to issues attributable to you (e.g. incorrect PayPal details, inactive PayPal account, failure to meet Pro status etc.), we will exercise reasonable endeavors to notify you. We will retry processing in subsequent payout cycles if the issue is rectified by you. However, if funds remain unclaimed or unpayable due to your failure to provide correct information or maintain eligibility for twelve (12) consecutive months from the first failed payout attempt for those specific funds, those particular funds will be automatically forfeited to Groov.

Taxes: You are solely responsible for reporting and paying any applicable income taxes and other tax liabilities on any earnings you receive from Groov. We do not provide tax advice and are not responsible for withholding taxes unless specifically required to do so by applicable UAE law for payments made.

Disputes about Earnings Calculations: If you have a dispute regarding the calculation of your earnings, you should first contact Groov Help & Support. If the dispute cannot be resolved through support, the formal Dispute Resolution process outlined in Paragraph 20 of these Terms will apply.

8. Tournament Rules & Fair Play

8.1. Anti-Cheat Measures

To ensure fair play, by participating in Tournaments on Groov, you consent and agree to Groov or our designated anti-cheat partners installing and using anti-cheat software on your device. This software may monitor your gameplay and device, and collect information like device identifiers, running processes, game files, match replays, screenshots, or short video clips during Tournament participation. This data is used solely for detecting and preventing cheating. It will be retained for a maximum of one hundred and eighty (180) days (unless a longer period is needed for an ongoing investigation) and handled according to our Privacy Policy.

Any anti-cheat software used by Groov or its partners shall comply with applicable UAE cybersecurity law, including Federal Decree-Law No. 34 of 2021 on Combating Rumors and Cybercrimes (“UAE Cybersecurity Law”), and where feasible, be disclosed to Users in advance through Tournament participation terms.

8.2. Organizer Authority & Disputes

For each Tournament, the designated Tournament Organizer (which may be Groov or a third party) has the authority to interpret the rules, enforce penalties (including forfeits, suspensions, or bans from the tournament), and manage any disputes related to matches within that specific tournament.

Decisions made by the Tournament Organizer regarding their specific tournament are generally final and binding, however they are subject to the Appeals Process outlined in Paragraph 15 of these Terms if you believe a decision by Groov (or an Organizer acting clearly against Groov' platform-wide policies) was incorrect.

8.3. Prize Distribution (Third-Party Tournaments)

For Tournaments organized by third parties on our Platform, those Organizers are solely and exclusively responsible for defining, providing, and distributing any advertised prizes. Groov' role in such tournaments is strictly limited to providing the Platform as a facilitator and Software-as-a-Service (SaaS) provider.

When you use Crystals to pay an entry fee for a third-party Tournament, you acknowledge that Groov is acting only in the capacity of a payment facilitator for the Organizer. For the avoidance of doubt, under no circumstances is Groov a guarantor of the respective prize pool, and shall not be held liable for any and all matters pertaining thereto, including but not limited to any disputes, damages, or losses arising from or in connection with an Organizer’s failure to distribute prizes, nor shall Groov be obligated to refund any Crystal entry fees to participants in such an event.

9. Your Content & Conduct on Groov

9.1. Your Responsibility for Your Content (User-Generated Content - UGC)

You are solely responsible for any and all of your UGC in connection with the Platform.

You must own or have all necessary rights and permissions (including from any individuals featured) to share your UGC on Groov and to grant us the rights described in Paragraph 9.2.

Your UGC must comply with these Terms and our Community Guidelines.

9.2. Our Rights to Use Your UGC

When you share UGC on the Platform, you grant Groov a non-exclusive, irrevocable, worldwide, perpetual, royalty-free, sublicensable, and transferable license to use, incorporate, reproduce, distribute, commercialize, prepare derivative works of (e.g. to reformat it for different devices or create promotional snippets), display, and perform your UGC in connection with operating, promoting, and improving the Groov Platform and our business. This includes using your UGC in marketing materials for Groov. The term and duration of this license continues even if you stop using the Platform, but only for UGC that was already shared or for aggregated/anonymized data derived from it, as detailed in our Privacy Policy. You can, of course, delete your UGC subject to our data retention policies. For clarity, any personal information contained within your UGC will be processed by us in accordance with our Privacy Policy.

9.3. Prohibited Content

You may not, and agree to not post, share, upload, transmit, endorse, promote or otherwise make available any UGC on the Platform that (among other things detailed in our Community Guidelines):

Is illegal, fraudulent, or promotes illegal activities.

Encourages or depicts self-harm, suicide, or graphic violence.

Contains sexual exploitation, non-consensual sexual content, or content involving minors in any sexual way.

Is hateful, discriminatory, harassing, or incites violence against individuals or groups based on race, ethnicity, national origin, religion, caste, sexual orientation, gender, political opinions, gender identity, age, disability, or other protected characteristics.

Infringes someone else's intellectual property rights (including but not limited to any copyrights, trademarks or patents) or violates their privacy (e.g. sharing private information without consent - "doxing").

Is spam, a scam, malware, or a phishing attempt or that otherwise contains any software viruses or other computer code, files or programs designed to interrupt, destroy or limit the functionality of the Platform or business activities of Groov.

For the avoidance of doubt, you acknowledge and agree that Groov may remove or disable access to UGC that, in its sole judgment, violates these Terms, applicable law, or the rights of any third party, as well as take any other necessary actions pertaining thereto.

9.4. Prohibited Conduct

In addition to the content rules, you agree not to:

Create or use multiple Accounts to gain an unfair advantage or evade bans (this includes using virtual private networks (“VPNs”), proxies or other similar technologies to hide your identity or location for such purposes).

Use any automated means (including bots, scrapers, spiders or similar technologies, software or code) to access or collect data from the Platform without our prior express written consent.

Impersonate any person or entity, or falsely state or otherwise misrepresent your affiliation with a person or entity.

Share another person's private personal information without their express prior consent.

Resell, rent, lease, sublicense, or otherwise monetize access to your Account, our APIs, or any specific Platform features including Hangouts or Tournaments, except as expressly permitted and facilitated through Groov' official Revenue Sharing Program for eligible Pro Users.

Disrupt or interfere with the security or functionality of the Platform or attempt to gain unauthorized access to our systems.

Solicit Groov staff or other Users for off-Platform services or transactions without our express prior written consent.

Engage in any activity that violates any applicable laws and regulations (including those in the UAE and your own jurisdiction).

10. Help, Support & Community Standards

If you need help or have questions, you can contact our support team through the in-app Help & Support system or by emailing us at [email protected]. We aim to respond within approximately forty-eight (48) hours; however, response times may vary. Our Community Guidelines provide more detailed rules about expected behavior in chats, team interactions, and during matches. Please read them carefully.

For the avoidance of doubt, nothing in these Terms obligates Groov to provide any specific support guarantees whatsoever. Support may vary based on region, account type, or feature availability.

11. Platform Availability & Maintenance

Groov strives to ensure the Platform is reliable, secure, and operational; however, we do not guarantee uninterrupted access, continuous uptime, or error-free performance. Scheduled maintenance may be conducted from time to time, and while we will endeavor to provide at least twenty-four (24) hours' advance notice where practical, such notice may not always be possible due to security, operational, or legal imperatives.

You acknowledge that service interruptions, latency, or access restrictions may occur without prior notice, including but not limited to system updates, cybersecurity incidents, third-party service failures, regulatory intervention, or unforeseen technical constraints.

To the maximum extent permitted under applicable law, including the laws of the United Arab Emirates, Groov disclaims all liability for any temporary unavailability, loss of access, data, revenue, or functionality arising from maintenance activities, emergency updates, or third-party dependencies.

Groov shall also not be liable for any delay or failure to perform resulting from causes beyond its reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, civil unrest, internet or telecommunications failures, power outages, labor disputes, acts of government or public health emergencies ("Force Majeure Events").

12. Your Privacy & Our Data Use (See Our Privacy Policy)

Your privacy is very important to us. Our collection, use, storage, sharing, and protection of your personal data is governed by our Privacy Policy accessible via the URL: https://groov.gg/privacy-policy and Cookie Policy accessible via the URL: https://groov.gg/cookie-policy. By agreeing to these Terms, you also acknowledge and agree to our Privacy Policy and Cookie Policy.

13. Legal Compliance (Export Control & AML)

You agree to comply with all applicable export control, sanctions and AML laws and regulations of the United Arab Emirates (including but not limited to UAE Federal Decree-Law No. 20 of 2018 on Anti-Money Laundering), the United States, the United Nations, and your own jurisdiction. Groov may take all reasonable steps, including blocking or suspending Accounts, to ensure we comply with these applicable laws and regulations. For the avoidance of doubt, you may not use or access the Platform if you are on any prohibited party lists or located in a sanctioned country or region.

14. Intellectual Property & Using Our Brand

14.1. Our Intellectual Property

The Groov Platform, including its user interface, software architecture, codebase, source and object code, visual elements, design features, data structures, digital assets, algorithms, documentation, trademarks (including “Groov”), logos, service marks, and all other proprietary content, is and shall remain the sole and exclusive property of Groov and/or its respective licensors. It is protected by applicable intellectual property laws in the United Arab Emirates (including Federal Decree-Law No. 38 of 2021 on Copyrights and Neighboring Rights and Federal Decree-Law No. 36 of 2021 on Trademarks), as well as under international treaties and foreign laws and regulations.

Except as expressly permitted under these Terms, no part of the Platform may be copied, reproduced, republished, reverse-engineered, modified, transmitted, displayed, distributed, or otherwise exploited without the prior written consent of Groov. Any unauthorized use of our intellectual property is strictly prohibited and may result in civil or criminal liability under applicable laws.

Groov maintains a strict zero-tolerance policy for intellectual property infringement. We reserve the right to suspend or permanently disable any Account found to be repeatedly or egregiously violating intellectual property rights, whether of Groov or third parties.

If you believe that any content on the Platform infringes your intellectual property rights, you may submit a written takedown notice to [email protected]. Such notice must include: (i) your full legal name and contact information, (ii) a description of the copyrighted or trademarked material you claim has been infringed, (iii) a description of where the alleged infringing material appears on the Platform, and (iv) a signed statement confirming that you have a good-faith belief that the use is unauthorized, and that the information provided is accurate. We reserve the right to request additional verification of ownership.

14.2. User & Third-Party Content

You (or your licensors) retain ownership of the intellectual property rights in the UGC you create and share on Groov, subject to the license you grant us in Paragraph 9.2 of these Terms.

All game intellectual property (including game titles, characters, artwork) and any other third-party content visible on the Platform remain the property of their respective rights-holders.

For the avoidance of doubt, Groov shall not be liable for the performance, availability, or conduct of third-party APIs, payment processors, or platforms. Users are solely responsible for complying with third-party terms where applicable.

14.3. Using Groov' Brand

Third-party Tournament Organizers or other Users may not use Groov' official branding, logos, or marks in any way that suggests an official partnership or endorsement by Groov, without obtaining our prior express written consent.

15. Appeals Process (For Account Actions & Tournament Decisions by Groov)

If Groov takes an adverse action against your Account (including a suspension, termination or ban) or makes a decision in a Groov-hosted tournament that you believe is incorrect according to our stated policies, you have seven (7) days from being notified of the decision to submit an appeal. Appeals must be sent to the email address [email protected] and must include your username, specific details about the decision you are appealing, why you believe it's incorrect, and any supporting evidence pertaining thereto. Groov will review your appeal. Our decision on the appeal will be final and binding, subject only to the formal dispute resolution process (arbitration) outlined in Paragraph 20. (Note: For decisions made by third-party Tournament Organizers in their own events, their appeal process (if any) would apply at first instance, however Groov may intervene if there's a clear violation of overall Platform policies).

For the avoidance of doubt, the appeals process contemplated above is not a substitute for legal proceedings and does not suspend enforcement of disciplinary actions unless explicitly stated in writing by Groov.

16. Important Disclaimers (What We Don't Promise)

The Groov Platform, including all content, software, features, and services provided through it, is made available to users on an "as is" and "as available" basis, without any warranties or guarantees of any kind.

To the fullest extent permitted by applicable law, Groov expressly disclaims all representations, warranties, conditions, and guarantees, whether express, implied, statutory, or otherwise. This includes, but is not limited to, any implied warranties of merchantability, fitness for a particular purpose (including where such purpose has been disclosed to us), title, accuracy, system integration, quiet enjoyment, non-infringement, or any warranties arising from course of dealing, usage of trade, or industry practice.

Groov does not warrant that the Platform will be uninterrupted, secure, timely, error-free, or free from viruses or harmful components, nor does it make any commitment to correct any errors or defects. The accuracy, reliability, and completeness of any data or content obtained through the Platform is not guaranteed.

Groov assumes no responsibility for, and specifically disclaims liability arising from, the availability, performance, or interoperability of your internet connection, devices, third-party infrastructure, web hosting provider, browser, operating system, or any external systems, tools, or services used in conjunction with the Platform.

Except where prohibited by applicable UAE law, you acknowledge that your use of the Platform is at your sole risk, and you assume full responsibility for any consequences arising from such use, including loss of data, interruptions, or system failure.

17. Limitation of Our Liability (Our Responsibility if Things Go Wrong)

To the maximum extent permitted by applicable law-including Federal and Emirate-level laws of the United Arab Emirates, Groov, its parent company (if applicable), subsidiaries, affiliates, officers, directors, employees, agents, contractors, licensors, and service providers shall not be liable for any indirect, incidental, special, punitive, consequential, exemplary, or economic damages arising from or related to your use of, or inability to use, the Platform. This includes, without limitation, loss of actual or anticipated profits, revenue, data, use, goodwill, business interruption, opportunity, or other intangible losses, whether foreseeable or not, and whether based in contract, tort (including negligence), strict liability, statute, or otherwise-even if we have been advised of the possibility of such damages.

These limitations apply without restriction to any damages or losses resulting from:

your access to or use of (or inability to access or use) the Platform;

any conduct, omission, or content of any third party whatsoever, including but not limited to other users or Tournament Organizers;

any reliance on information or materials obtained through the Platform;

any unauthorized access to, use of, or alteration of your data, transmissions, or content; and

any system outages, disruptions, or failures not caused by Groov' gross negligence or willful misconduct.

To the fullest extent permitted by applicable law, the total cumulative liability of Groov and its related entities for any and all claims arising out of or in connection with these Terms, your use of the Platform, or any transaction conducted with us shall be limited to the greater of:

one hundred US dollars (USD 100.00); or

the total amount of fees actually paid by you to Groov for Pro Subscriptions or Crystals in the twelve (12) months immediately preceding the event giving rise to the claim.

Nothing in this Paragraph 17 is intended to exclude or limit liability where such exclusion or limitation is not permitted under applicable law, including (but not limited to) liability for death, personal injury, fraud, fraudulent misrepresentation, or breaches of statutory consumer rights.

For users subject to the PDPL, this limitation shall not affect any mandatory rights or remedies available in the event of proven gross negligence or willful misconduct by Groov in handling your personal data, where such liability cannot legally be excluded.

18. You Representations and Warranties

By accessing or using the Platform, you represent and warrant to Groov that, at all times during your use:

you are at least sixteen (16) years of age, and you possess the legal capacity and authority to enter into and be bound by these Terms;

you have taken all reasonable security measures to prevent unauthorized access to your Account and ensure that only you are using the Platform under your credentials;

you will use the Platform solely for your own lawful, personal, and non-commercial purposes, and you will not provide, facilitate, or attempt to enable access to the Platform to any third party without Groov’ prior written consent;

you will not use the Platform for any unlawful, fraudulent, harmful, or unauthorized purpose, including in breach of any applicable local, national, or international laws, regulations, or government orders in the jurisdiction in which you are located or domiciled;

you will not use the Platform in any manner inconsistent with these Terms, nor for any activity or purpose not expressly permitted by Groov; and

all information you have provided to Groov, whether during Account registration or subsequently, is and will remain true, complete, current, and not misleading or deceptive in any respect and you agree to promptly update such information if it changes.

You understand and accept that Groov may, at its sole discretion, request additional verification or documentation to confirm your compliance with the above, including identity verification or eligibility checks, and that failure to provide such materials may result in Account suspension, termination or other reasonable actions as determined by Groov in its absolute discretion.

19. Your Agreement to Indemnify Us

You agree to fully indemnify, defend, and hold harmless Groov, its affiliates, and their respective officers, directors, employees, contractors, agents, licensors, and representatives (collectively, the “Indemnified Parties”) from and against any and all claims, liabilities, damages, losses, judgments, penalties, obligations, costs, and expenses (including reasonable legal fees and disbursements) arising out of or relating to:

your actual or alleged breach of these Terms or any other policies incorporated by reference (including the Community Guidelines or Privacy Policy);

any UGC submitted, uploaded, published, or otherwise made available by you through the Platform, including claims that such content infringes, misappropriates, or otherwise violates any intellectual property right, moral right, privacy right, publicity right, or contractual right of any third party;

your access to or use (or misuse) of the Platform or any of its components in violation of these Terms or any applicable law;

your violation of any third-party right, including any legal, contractual, intellectual property, or privacy rights; and

any fraud, negligence, willful misconduct, or regulatory non-compliance arising from your activities on or in connection with the Platform.

Groov reserve the right to assume the exclusive defense and control of any matter subject to indemnification by you. In such cases, you agree to fully cooperate with Groov in asserting any available defenses and in responding to any claims, proceedings, or investigations.

This indemnity includes, without limitation, liability arising from claims brought by regulators, data subjects, IP rights holders, or other affected parties in connection with your breach of applicable laws, including personal data protection laws (such as the UAE PDPL or GDPR), intellectual property laws, consumer protection regulations, and export control or sanctions regimes.

This indemnification obligation will survive the termination or expiration of these Terms and your use of the Platform.

20. Governing Law & Resolving Disputes

20.1. Governing Law

These Terms, and any dispute, controversy, or claim (whether contractual or non-contractual) arising out of or in connection with them, including their existence, interpretation, validity, performance, breach, or termination, shall be governed by and construed in accordance with the laws of the United Arab Emirates, as applied in the Emirate of Dubai. Where relevant, mandatory consumer protection laws applicable in your jurisdiction may also apply.

20.2. Informal Resolution First

Groov is committed to resolving disputes in a fair and efficient manner. Before initiating formal proceedings, you agree to first attempt to resolve any concern or claim by contacting our support team or sending a written notice via email to [email protected] describing the issue in detail. You must allow Groov at least thirty (30) calendar days to respond and attempt informal resolution in good faith.

20.3. Binding Arbitration

If the matter is not resolved through informal resolution within thirty (30) days, any unresolved dispute, controversy, or claim (whether contractual or otherwise) arising out of or in connection with these Terms or your use of the Platform shall be finally settled by binding arbitration.

The arbitration shall be administered by the Dubai International Arbitration Centre (DIAC) in accordance with its Arbitration Rules in force at the time the arbitration is initiated.

The legal seat and venue of the arbitration shall be Dubai, United Arab Emirates.

The arbitration proceedings shall be conducted in English.

The arbitral tribunal shall consist of one (1) arbitrator, unless the DIAC Rules require or allow for three (3) arbitrators based on the complexity or value of the claim.

The arbitrator(s)' award shall be final and binding, and judgment may be entered and enforced by any court of competent jurisdiction.

By agreeing to the arbitration provisions in this Paragraph 20.3, you and Groov waive any right to a trial before a court or jury, except as otherwise required under UAE law or permitted for interim injunctive or equitable relief.

This arbitration provision shall be interpreted broadly and shall survive termination of these Terms and your use of the Platform.

20.4. Class Action Waiver

To the fullest extent permitted by applicable law, you and Groov agree that any dispute resolution proceeding, whether in arbitration or, if applicable, in court, shall be conducted solely on an individual basis. You and Groov each expressly waive the right to bring or participate in any class, collective, consolidated, or representative action or proceeding.

For the avoidance of doubt, this means that neither you nor Groov may join claims with those of any other individual or entity, or otherwise seek to pursue any dispute as part of a group or representative proceeding.

You and Groov further waive any right to a trial by jury to the extent such a right would otherwise apply, acknowledging that this waiver is a key element of the agreement to resolve disputes through arbitration under Paragraph 20.3.

Nothing in this Paragraph 20.4 limits your rights under applicable UAE law, and this waiver shall be enforced only to the extent permitted under the arbitration rules of DIAC and relevant mandatory laws in your jurisdiction. If a court or tribunal of competent jurisdiction finds this waiver unenforceable as to a particular claim or request for relief, then only that portion of the claim may proceed in a non-class, non-representative capacity in the appropriate forum.

20.5. Option for Interim Relief from Courts

Notwithstanding the agreement to submit disputes to binding arbitration, either party reserves the right to apply to any court of competent jurisdiction in the Emirate of Dubai for urgent interim or equitable relief, including injunctive relief, specific performance, or other conservatory measures, where such relief is necessary to prevent imminent or irreparable harm.

Seeking such interim measures shall not be deemed to be a waiver of the party’s right to pursue the underlying dispute through arbitration under Paragraph 20.3. Any emergency relief granted by the court may be maintained or modified by the arbitrator(s) once appointed.

This Paragraph 20.5 is intended to preserve the ability of either party to protect confidential information, intellectual property, data security, or other proprietary or time-sensitive interests, pending resolution of the full dispute in arbitration.

21. Confidentiality

21.1 Obligations of Confidence

You agree to treat as strictly confidential any non-public information, documentation, technical or commercial knowledge, or other materials disclosed to you by Groov (or any of its affiliates), whether orally, visually, or in writing, and whether marked as confidential or not, where a reasonable person would understand such information to be proprietary or confidential in nature ("Confidential Information").

You shall:

use such Confidential Information solely for the purposes expressly permitted under these Terms and not for any other purpose;

not disclose, publish, transmit, or otherwise make available any Confidential Information to any third party without Groov’ express prior written consent;

not use the Confidential Information to develop, improve, or enhance your own products or services, nor apply for, register, or assert any intellectual property rights derived from such Confidential Information; and

not issue any publication, press release, or public statement that refers to Groov, the Platform, or any Confidential Information without Groov’ express prior written approval.

21.2 Exclusions

The confidentiality obligations set out in this Paragraph 21 shall not apply to any information that you can demonstrate by documentary evidence:

was already in the public domain at the time of disclosure, or subsequently entered the public domain through no fault or breach by you;

was lawfully known to you prior to disclosure, without restriction or breach of any duty;

was lawfully disclosed to you by a third party who had the legal right to disclose such information; or

is required to be disclosed by law, regulation, or order of a competent court, regulatory body, or authority—provided that you give Groov prompt written notice (unless prohibited by law) and cooperate with Groov in seeking protective measures where possible.

21.3 Return or Destruction of Confidential Information

Upon the termination of your respective relationship with Groov (as applicable), or upon Groov’ written request at any time, you shall promptly:

return all physical materials containing Confidential Information; or, if instructed,

irreversibly destroy or delete all such materials, including all digital copies and backup files.

You must certify in writing, upon request, that such return or destruction has been completed in full. These obligations shall survive the termination or expiry of these Terms.

22. Feedback

22.1 Purpose of Feedback

Feedback plays a critical role in improving the Groov Platform and fostering constructive engagement between users, including players, teams, mentors, Tournament Organizers, and content creators. Groov values user insights to enhance both technical functionality and community experience.

22.2 Providing Feedback

When submitting feedback, whether about another user, a feature, a transaction, or the Platform, you agree to do so in a respectful, accurate, and non-defamatory manner. You must not post feedback or commentary that is offensive, harassing, threatening, discriminatory, retaliatory, false, misleading, or otherwise in violation of these Terms or applicable law.

Feedback should relate specifically to relevant experiences or interactions within the Platform. Unrelated or malicious feedback may be removed and ignored.

22.3 Ownership and Use of Feedback

By submitting any form of feedback, ideas, suggestions, feature requests, reviews, bug reports, or recommendations (collectively, “Feedback”) through any communication channel (in-platform, support email, surveys, etc.), you acknowledge and agree that:

Non-Confidentiality: Your Feedback is voluntarily provided and shall not be treated as confidential or proprietary.

Assignment of Rights: You irrevocably assign to Groov all right, title, and interest in and to the Feedback, including any and all intellectual property rights therein, without any obligation of compensation, attribution, or restriction.

Unrestricted Use: Groov shall have the unrestricted right to use, reproduce, modify, publish, license, distribute, or otherwise exploit the Feedback, in whole or in part, in any form and for any purpose (commercial or otherwise), including improving or developing the Platform and related services.

No Obligation: Groov is not obligated to implement or respond to any Feedback and makes no guarantees that any suggestions will be reflected in future updates.

Non-Contest: You agree not to assert or assist any third party in asserting any claim against Groov regarding the use or ownership of Feedback or related intellectual property rights.

23. Changes to These Terms

We may revise these Terms from time to time to reflect changes in our Service, legal requirements, or for other reasons. If we make material changes, we will provide you with reasonable prior notice (at least thirty (30) days, where feasible) by posting a notice within the Platform, sending you an email to the address associated with your Account, or through other appropriate communication channels. The notice will indicate when the changes will become effective. By continuing to access or use the Platform after the changes become effective, you agree to be bound by the revised Terms. If you do not agree to the new terms, you must stop using the Platform before they take effect. We encourage you to review the Terms periodically.

24. Modern Slavery

We will use our best endeavors to ensure no Modern Slavery is involved in the course of the delivery, performance and or facilitation of our Platform, and we comply with all laws relevant to us relating to Modern Slavery.

25. Other General Legal Matters

25.1. Entire Agreement

These Terms, together with our Privacy Policy, Cookie Policy, Community Guidelines, and any specific event rules or other policies we link to within these Terms (including but not limited to the Revenue Policy), constitute the entire agreement between you and Groov regarding your use of the Platform. They supersede all prior or contemporaneous agreements, communications, and proposals (whether oral, written, or electronic) between you and Groov.

25.2. Severability

If any provision of these Terms is found by an arbitrator or a court of competent jurisdiction to be unlawful, void, or for any reason unenforceable, then that provision will be deemed severable from these Terms and will not affect the validity and enforceability of any remaining provisions.

25.3. No Waiver

Our failure to exercise or enforce any right or provision of these Terms will not operate as a waiver of such right or provision. Any waiver of our rights must be in writing and signed by us.

25.4. Notices

Any notices given under this agreement must be provided to each party using the contact details provided. Where reference is made in these Terms to written form or notification, the sending of an e-mail shall also suffice in each case.

25.5. Interpretation

Words importing the singular include the plural (and vice versa), and ‘including’ means ‘including’, without limitation.

25.6. Assignment

You may not assign or transfer your rights or obligations under these Terms to anyone else without our prior express written consent.

Groov may assign or transfer its rights and obligations under these Terms, in whole or in part, to any third party (for example, in connection with a merger, acquisition, sale of assets, or by operation of law) without your consent and without notice to you.

25.7. Beta Features

From time to time, we may offer new "beta" features or tools. These are offered for testing and evaluation purposes, may be incomplete or contain errors, and are provided "as-is" without any warranties. Your use of beta features is at your own risk and may be subject to additional terms.

25.8. Order of Precedence (Conflict of Terms)

If there is a conflict between these Terms and any specific rules for a particular Tournament or event hosted on the Platform, the specific rules for that Tournament or event will take precedence regarding your participation in that specific event only.

25.9. Language

These Terms are written in English. We may provide translations into other languages (such as Arabic) for your convenience. However, in case of any conflict or discrepancy between the English version and a translated version, the English version shall prevail in all respects and be legally binding.

25.10. Relationship Between You and Groov

No agency, partnership, joint venture, or employment relationship is created as a result of these Terms. You may not make representations on behalf of Groov without prior written authorization.

25.11. Severance

If a provision in these Terms is or becomes ineffective in whole or in part, this does not affect the validity and enforceability of the remaining provisions.

26. How to Contact Us

If you have any questions about these Terms, or for any legal notices or privacy-related inquiries, please contact us at:

Groov Interactive LLC
128-246, Al Khabeesi Building, Al Khabeesi, Dubai, United Arab Emirates.

Email for Legal & Privacy Inquiries: legal@groov.gg

For the avoidance of doubt, legal process must be served to our registered office address. Users asserting claims under international law must submit correspondence in English.